TRAVEL INFORMATION REGARDING COVID-19
We understand your sentiments during this period of uncertainty and we can assure you that we are with you every step of the way to help you navigate through these concerns. Our commitment to you has not changed when staying at Royal Islander Club. Your safety, security and wellbeing continue to be our utmost priority.
While the situation globally is a fluid one, we have been made aware of recent government-imposed restrictions on travel to and from the destination of Sint Maarten by Sint Maarten’s Prime Minister Silveria Jacobs as follows:
Effective Tuesday, March 17, 2020, all international flights and cruises originating from the United States of America, Canada, and Europe including the United Kingdom and Ireland to Sint Maarten are cancelled for a period of two weeks.
As the Government of Sint Maarten has asked us to share this information with you about these new government-imposed travel restrictions, as such, we anticipate that some of your week(s) may be impacted.
We understand your concerns regarding your planned vacation, and how it may be impacted by this global health crisis and travel restrictions. Unlike a natural disaster, unfortunately this health crisis is not insurable; subsequently your weeks are not recoverable. The annual maintenance fee is not refundable.
We strongly advise you to contact your exchange provider to deposit your week to be used at a future use year. Our team will be working rigorously to verify all deposits. If you are not a member with an exchange company, please call contact RCI at www.rci.com or visit www.intervalinternational.com to enroll online.
We continue to regularly review, expand, and evolve these and other preventative measures as we learn more from the WHO, CDC, and other health experts about how to best combat the spread of this illness.
At Royal Islander Club, we believe the power of hospitality is needed most of all, especially in challenging times like these, and we will remain steadfast in our commitment to you, our valued members and staff and do all that we can to see that you and your loved ones have a safe and enjoyable stay with us.
For the most updated information about COVID-19, please refer to Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) or your local health authorities.
Our Commitment to You:
Our resorts’ health and safety measures are designed to address a broad spectrum of illnesses, bacterial and viral, including COVID-19. The following are a few of the daily measures we have been taking:
- Hand Hygiene: Remind and reinforce the importance of multiple and thorough hand-washing habits our guests and staff can take to prevent the spread of illnesses; in addition to hand washing, but not as a substitution to, we continue to advocate the use of antibacterial hand sanitizer stations conveniently located at multiple locations throughout each resort, for easy use by our guests and employees;
- Guest Rooms: Increasing the frequency and rigor of existing cleaning and sanitizing procedures during guests’ stays, after guests depart and before the next guests arrive, with attention to high-touch items such mirrors, door handles, remote controls as well as laundry cleaning protocols for linen and towels;
- Public Spaces: Increasing the frequency of disinfectant protocols for common surfaces at each resort (elevators and buttons, front desks, public restrooms, entrance doors etc
Back of House: In the spaces where our staff works “behind the scenes,” we have increased the frequency of cleaning and focusing on high-touch areas like kitchens, doors, entry ways, laundry rooms and offices.
- Training: Continue to reinforce and train our employees regarding appropriate actions for prevention, such as: frequent, vigorous hand-washing methods and other good hygiene practices; minimizing unnecessary physical contact and proximity with others in our delivery of resorts’ services; adopting and adhering to new cleanliness standards and protocols;
- Screening: A health screening questionnaire is also submitted upon arrival, asking guests to provide information on their health and recent travels. Any person with one ‘yes’ as a response to any of three questions will not be permitted to enter the resorts’ premises and local health authorities will be called upon for further assessment; we also screen temperatures of our employees when arriving to work;
Response and Care: in the event you experience any flu-like symptoms while at the resort, we urge you to please contact front desk so that it can be reported immediately to management and assistance can be provided as required for your comfort and convenience, and that of other guests. Should any of our guests experience a fever, cough or difficulty breathing, local medical units will be called upon. Should an outbreak occur, protocols are in place.
We pay special attention to the recent global and national reports regarding the COVID-19 (coronavirus) illness, and we continue to closely monitor the statements issued by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) regarding the novel coronavirus (COVID-19) cases. We follow guidelines from these agencies, global and local health officials, including Sint Maarten’s local health department, which, as of March 15, 2020, has reported zero cases of suspected or confirmed COVID-19 in Dutch Sint Maarten.
Please stay safe and healthy.
Royal Islander Club, Sint Maarten
March 17, 2020